• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• Missing items We make every effort to check that all ordered items and any necessary components and accessories are included. All claims for missing components must be made within 5 business days upon delivery. We reserve the right to deny any missing item claims made after this time period. If any items are verified to be missing:

(1) The missing item(s) will be shipped out at no extra charge.

(2) If a part is missing a necessary component that is included and not sold separately, the entire part would have to be returned to us before a replacement can be shipped.

(3) If the missing item or component is sold separately and not included with the original part or accessory, a separate order must be placed and shipping charges will be applied.

• Part arrives damaged The customer is responsible for inspecting all parts upon delivery. Upon receiving your order, please inspect the packaging and merchandise for dents, scratches, or other damage. If a part arrives damaged, you must contact us within 5 business days upon delivery. We reserve the right to deny any damage claims made after this period. If shipping damage is verified: (1) Retain all boxes and packaging materials - the carrier reserves the right to inspect these items before approving your claim. You may also be required to bring the package to the shipping carrier for inspection. (2) Notify us on Contact Us page through the RMA request form within 5 business days upon delivery. Pictures may be required to verify your claim. We recommend having your parts installed by a certified professional, and we are not responsible for any damage caused during installation.

• Package lost in-transit If a package is lost in transit and has not been delivered, the customer must notify us within 5 business days of the scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package(s). If the shipping carrier cannot locate the lost package(s), a claim will be filed and a replacement order or refund will be provided. We will not be responsible for any lost package claims made after this time period.

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• There is a 20% restocking fee charged against all returned parts.
• Parts must be in resaleable condition and in the original packaging with absolutely no damage or writing on the part packaging or label. For examples of bad part labels

  

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• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Parts ordered without VIN number cannot be returned.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.
• Orders returned for inaccuracy WILL be charged a 20% restocking fee if no VIN Number is provided.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.